How We Can Help?

  1. Chat with us by clicking on the Chat Box at the right bottom.

  2. Text Us: (206)-752-2372

  3. Email Us: cs.phoneguys@trangroupllc.com

  4. 90 Day Warranty: Sets Us Apart

We're here and delighted to assist you!

Customer Service

OUR WARRANTY

PRE-OWNED DEVICE / REPAIR SERVICES WARRANTY (EFFECTIVE 03/24/2021)

NO RETURN / EXCHANGE FOR ACCESSORIES

  • ELECTRONIC DEVICES can be returned or upgraded within 7 days from the purchase date if they meet the conditions below: (applied to cell phones, tablets, laptops, watches, gaming consoles)

    • Must be in the same condition as purchased (same condition as sold)
    • All accounts & passwords must be removed
    • Items must turn on and have no damages
    • 20% restocking fees applied ($20 minimum extra if returned without charger)
    • Refunds in cash not guaranteed due to shortage; debit/credit card or store credit will be issued

90 DAY WARRANTY COVERS:

  • Mobile phone, tablet, computer, gaming console, watch
  • Battery (drainage & no charge)
  • Screen (touch sensitivity only, no warranty for dead pixels or lines caused by damages)
  • Cameras (malfunctions)
  • Charging port (moisture issue not guaranteed)
  • Buttons
  • Earpiece
  • Speakers
  • Microphones
  • Connections (unlocked phones may not be fully compatible with carriers; no responsibility for lack of compatibility due to carrier unlocked phones; carrier locked phones not guaranteed for future carrier changes)

LIFE-TIME IMEI WARRANTY COVERS:

  • Bad / blocked or blacklisted IMEI / serial numbers

7 DAY WARRANTY FOR:

  • Gaming controllers, speakers, headphones

14 DAY WARRANTY FOR REPAIRS:

  • Repaired, replaced parts from us; no data/content loss

WARRANTY WILL BE VOIDED FOR:

  • Damaged: Drop, hard impact, water, and other damages caused by the customer

  • Modified: Root & jailbreak, opened, hardware modifications, or repaired elsewhere

  • Others: Special occasions such as not in original condition, indeterminable issue, confirmed fully functional by technician, forgetting passwords, screen locks, or damages noticed during diagnosis

  • Our sales representatives assist with leasing applications; direct leasing company contact for questions or concerns:

    • Progressive: (855) 222-0801 (Download app "Progleasing")
    • SmartPay: (415) 390-2614
    • Acima: 801-297-1982 (Download app "Acima")
    • Payvantage: (888-899-5545)
    • Snap Finance: (877-557-3769)
    • American First Finance: (855-721-1188)

HOW TO HELP US DO THE BEST FOR OUR WARRANTY:

We have lowered defective rates with triple inspection. If you have an issue:

By purchasing from our store, customers must accept the above conditions.

THANK YOU FOR YOUR BUSINESS

The Phone Guys stores provide the best mobile phone, electronics & gadget shopping community. Purchase at the best price and quality.

CONDITION NOTES:

(All conditions come with chargers and warranty unless noted)

Most devices are fully functional and never repaired. Over 7 years of experience, we buy inventory from selected vendors for quality. Devices checked and inspected by trained staff. We notify customers of defects.

  • New: Brand new. The item is unused and remains unopened.
  • Like New / Opened Box: Excellent condition with minimal signs of use. The product has been opened but shows no significant wear or damage ( A+ )
  • Good: Gently used with minor wear marks. The item is in overall great condition (A/A-) and may exhibit slight signs of use.
  • Fair: Regularly used with visible wear and tear, including scratches or dents. The screen may have imperfections, but the item remains fully functional (B+/B).